Services.

All of the following services can be provided on contract for a monthly fee,  or on an add-hoc basis. Contact us now for a free no obligation review and quotation.

Jargon free IT services

Laptop and Desktop
Maintenance & Repairs

Provision and support of all things computer based;

  • Is your machine running slow?
  • Are you receiving virus alerts or lots of advert Pop Ups when browsing the internet?
  • Are software updates failing or new software not installing properly?
  • Is your computer failing to boot (startup) or access files and pictures?
  • Do you want to transfer pictures, music, videos and other files from an old computer to a new one?

Windows Server
Support

Support, guidance and management of your Windows Servers including;

  • Remote and off site access
  • Upgrading to a server based system from individual machines
  • Antivirus and malware
  • Software installation, updates and maintenance
  • Installation of hardware / server expansion

Offsite Backup &
Disaster Recovery

Provision, maintenance and testing of all off site backup and restore functions

Recovery of files and data following catastrophic hardware & software failures

Remote
Support

Offering a remote access and support package which allows us to fix most software problems without having to come and see you, in turn saving you time and money.

As part of the onboarding process to the management platform, we will audit the existing infrastructure and run a health-check on all computers to be monitored and managed. We will vacuum clean the insides of any desktop computer and document the hardware configuration. The machines will be checked for the presence of any malware (which will be removed if found). Once added to the management platform, I will ensure that all machines are fully patched as appropriate.

A support contract, providing

  • 24×7 proactive remote monitoring to keep systems up and running
  • Asset tracking
  • Automated monitoring
  • Patch management
  • Remote access

This will be supported by a 2hr response to phone calls between 09:00 and 17:00 Monday to Friday, excluding Bank holidays. Where onsite support is required, this will be provided within 8 working hours of any call being received.

Mailbox Setup
and Support

Setting up, maintenance and management of email systems including Microsoft Exchange and other email packages allowing remote / web based access to emails when you are away from your desk.

DNS Setup
& Maintenance

Domain Name Services (DNS) including setting up, maintenance and management. Allowing safe, secure and accurate records all domain traffic.

Domain Names:
Usually your Domain Name is based around your company name. We can let you know if a particular name is available, suggest an alternative if it isn’t and set it up so that email flows correctly and people can locate you on the internet.
DNS Setup:
The Domain Name System (DNS) is the phonebook of the Internet. Humans access information online through domain names, like facebook.com or sky.com. Web browsers interact through Internet Protocol (IP) addresses. DNS translates domain names to IP addresses so browsers can load Internet resources. We can host, configure and maintain this for you as your company grows.
SSL certificate setup:
SSL Certificates bind together a domain name, server name or hostname. An organisational identity (i.e. company name) and location. We can help you configure and purchase the correct certificate.

SSL Certificates bind together: A domain name, server name or hostname. An organizational identity (i.e. company name) and location. We can help you configure and purchase the correct certificate.

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Usually your Domain Name is based around your company name, we can let you know if a particular name is available, suggest and alternative if it isn’t and set it up so that email flows correctly and people can locate you on the internet.
DNS Setup:
The Domain Name System (DNS) is the phonebook of the Internet. Humans access information online through domain names, like facebook.com or sky.com. Web browsers interact through Internet Protocol (IP) addresses. DNS translates domain names to IP addresses so browsers can load Internet resources. We can host, configure and maintain this for you as your company grows.
SSL certificate setup:
SSL Certificates bind together: A domain name, server name or hostname. An organizational identity (i.e. company name) and location. We can help you configure and purchase the correct certificate.

SSL Certificates bind together: A domain name, server name or hostname. An organizational identity (i.e. company name) and location. We can help you configure and purchase the correct certificate.

Training.

Training support for all areas as follows;

  • Email – attaching files, signatures, out of office
  • Full training covering all aspects of Libra Office, Open Office and Microsoft Office
  • Document template set ups
  • Database development and use
  • Hardware use and set up training
  • Bespoke training packages on all types of hardware and software upon request
IT support and training

On-Going Support.

We offer two types of Support – Adhoc and Contract.

Contract Customers:

We offer a standard 12th month contract which consists of the following:

  • 2 hour guaranteed Telephone response
  • 8 hour guaranteed on site Response
  • Unlimited telephone support
  • Unlimited remote support
  • Software and Hardware Purchases (chargeable)
  • No charge for software setup

Hardware setup and installation (Chargeable) Prices are tailored to your requirements.

Adhoc:

As an existing customer we have already built a relationship with you and generally know what your existing hardware/software  is. We are always on the end of the phone and happy to help if you have any queries. Please be aware that our contract customers do take priority and if we  are not immediately available please leave us a message and we will get back to you.

On going IT support for small businesses

TOTAL UPTIME

CLOUD GROWTH

SCALABILITY

We recently used Ali to supply and install both hardware and software for our business. Ali gave us a 1st class service explaining everything in laymen’s terms, got out I.T. up and running quickly and efficiently and now supports us with an ongoing monthly contract. Very impressed, highly recommended.

Wendy Flanagan, The Holistic Home

Alison’s no- nonesense jargon free approach was really refreshing. I now have a PC running at a much higher speed which has enhanced my productivity and saved me some money doing a small upgrade rather than splashing cash on a new machine.

Chris Simpson, Business Doctors

I never write reviews! Ali is, however, outstanding at what she does and totally deserves one. She has completely organised my entire IT system again for me and given me confidence to continue with this side of my business with her total support. She by far goes the extra mile, is there at any hour and every job is treated with priority. I am so glad I found her!

Alison Webbon, The Little Sugarbox

All types of IT, Computer and Laptop Support from a Local Lady with Guaranteed Call Backs.

Contact Us